Lead Designer
The Brief
In 2019, I joined Google X as Lead Designer on Project Wing — Alphabet's autonomous drone delivery program. My focus was the end-to-end consumer experience: from order placement to aerial delivery, and the trust systems that make handing a package to a drone feel as natural as opening a front door.
The Problem
Last-mile delivery accounts for 53% of total shipping costs and generates enormous carbon output. Ground vehicles sit in traffic while small packages travel miles in steel boxes.
Beyond logistics, there was a deeper challenge: people don't trust things they can't see or understand. We had to design trust as much as technology.
What We Built
Designed the zero-friction ordering and tracking experience — live drone location, ETA, and drop-zone confirmation.
Created the visual and interaction language that made autonomous delivery feel safe and legible to everyday users.
Built internal tooling for operators to monitor and manage hundreds of simultaneous delivery routes.
Designed clear-zone guidance, weather alerts, and override flows — the invisible scaffolding that kept deliveries safe.
Impact
100K+
Deliveries completed in pilot
< 6 min
Average delivery time rooftop to doorstep
↓ 60%
Carbon vs. equivalent ground delivery
Wing isn't just a logistics product. It's a paradigm shift — and the design had to make that shift feel inevitable.
Design Philosophy
The best delivery experience is one you forget. No friction, no confusion, no anxiety — just a package that arrives as if by magic. At Wing, we were designing the negative space: the moment between tapping "order" and hearing a hum above the rooftop.